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Difit Is A Synonym For A New Era Of Fitness – Be It For The Guaranteed Quality Of Service We Provide To Our Clients Or The Liberal Choices We Provide To Them To Make Them Healthier And FIT.

 

Deciding you need to be FIT and Healthy and sweating it out is not enough. Our proven interactive personal training technique helps to motivate you achieve your fitness goals in the shortest possible time, and in the most enjoyable manner, where our trainers also accompany you for your workouts whether your goals is to lose weight, gain lean muscles or total body transformation.

It has been such a hit among our clients as they can choose from a wide range of fitness practices such as functional training, body building, cross fit, weight loss, boot camp, yoga, Pilates and other sports such as football, kick boxing, karate, and swimming.

1-677-124-44227 184 Main Collins Street, West Victoria 8007 Mon - Sat 8.00 - 18.00, Sunday CLOSED
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DiFit Lifestyle Personal Training Cancellation and Freezing Policy

CANCELLATION POLICY

“Your Time, Our Commitment”

DiFit Lifestyle is committed to providing you with seamless and results-driven personal training. Your time and progress are relevant to us, as any time or planning put in by our coaches and support team is as equally relevant. Providing uninterrupted and quality service will only be possible with your cooperation on the following policy:

Booking and Session Management via the DiFit Lifestyle App

All personal training sessions carried out by our DiFit Lifestyle app for the purpose of scheduling and tracking offer the easiest, most transparent way to view, manage, and reschedule your sessions. We highly recommend that in cases where your availability changes, you reschedule the session using the app.

You can also send the reschedule request via WhatsApp to 800 TRAINER (8724637). This allows you an amazing flexibility regarding how you communicate the changes, while also ensuring that updates to sessions are entered in the system on time.

Dedicated Account Manager

Every DiFit Lifestyle client is assigned an Account Manager on a dedicated basis. The purpose of this person is to support you in session tracking, make sure you stay on target for your goals, and assist you with any changes to the training schedule or issues that arise. They work as your personal point of contact in creating a seamless and more personalised fitness journey.

Cancellations and Short-Notice Changes

Cancellations Within 12 Hours:
Any session cancelled within 12 hours of the scheduled time will be charged at the full session rate. This includes no-shows or last-minute requests that cannot be adjusted in time.

Operational Roster & Scheduling Impacts

DiFit Lifestyle operates on rosters prepared on a daily basis, scheduling:

  • Trainers’ pickups and drop-offs
  • Drive Route Planning
  • Client sessions’ timings and locations

This very well-mapped schedule will not permit last-minute cancellations or changes; these last-minute cancellations and changes completely disrupt the operation, affecting other clients, trainers, and drivers, not only your session.

To keep disruptions down, we request all clients to cancel or reschedule their sessions before the publication of the daily roster at 6:00 PM for the following day. Anything that comes after the loading of the roster will truly impede the reassignment of time slots and coaches’ availabilities.

To Summarize

  • Use the DiFit Lifestyle app or WhatsApp 800 TRAINER (8724637) to manage your sessions.
  • Notify us at least 24 hours in advance to reschedule without a charge.
  • Avoid changes after 6:00 PM, as that’s when our operations team locks the roster for next-day scheduling.
  • Your Account Manager is here to help with any questions or support you may need.

PACKAGE FREEZING POLICY

At DiFit Lifestyle, we understand that travel, emergencies, or personal matters may occasionally disrupt your training consistency. For this reason, we allow clients to freeze their packages under the following terms:

Freezing Allowance by Package Type:

– 12-Session Package:
Maximum 30 days freeze period free of charge

– 24-Session Package:
Maximum 60 days freeze period free of charge

To initiate a freeze request, clients are required to:

– Submit a valid supporting document (e.g., medical certificate, travel itinerary, or official notice)

– Provide a written confirmation letter or email request

Additional Freezing Charges:

If the freeze period exceeds the allowed free duration:

– An additional AED 300 per month will be charged

– This includes maintaining the session price and preventing package expiration during the extension

Important Notes:

  • Please request the freeze before your package expires to avoid forfeiting unused sessions.
  • The DiFit Lifestyle app shows package status, expiry dates, and session counts—offering full transparency.
  • Your Account Manager will guide you through the freeze request process and ensure everything is documented correctly.

Thank you for your trust in DiFit Lifestyle. These policies are designed to ensure fairness, clarity, and the best experience for every client and coach. By using the app and staying in communication with your Account Manager, you help us keep your fitness journey on track—no matter what life throws your way.

Team DiFit Lifestyle
Empowering Health. Elevating Lives.